1. Introduction

Welcome to Brahmanic Trails ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, store, use, and share information when you use our website, book our travel services, or interact with us in any way.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Full name
• Email address
• Phone number
• Date of birth
• Postal address
• Government-issued ID details (for trek permits and travel documentation)
• Emergency contact information
• Medical history or health information relevant to adventure activities

2.2 Payment Information

• Credit or debit card details
• UPI and banking information
• Billing address

Note: Payment information is processed through secure, third-party payment gateways and is not stored on our servers.

2.3 Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring URL and search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information collected for the following purposes:

• Processing and managing your travel bookings and reservations
• Communicating trip details, itineraries, and updates
• Providing customer support and responding to enquiries
• Processing payments and handling refunds
• Obtaining necessary travel permits and documentation on your behalf
• Sending newsletters, offers, and promotional content (with your consent)
• Improving our website, services, and user experience
• Ensuring safety during treks and adventure activities
• Complying with legal and regulatory requirements

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:

• Service Partners: Hotels, transporters, local guides, and camping operators necessary to deliver your travel experience
• Payment Processors: Trusted third-party payment gateways for secure transaction processing
• Government Authorities: For securing trek permits, entry passes, and complying with regulatory requirements
• Marketing Platforms: For email and SMS communication, only with your explicit consent
• Legal Obligations: When required by law, court order, or governmental regulation

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how visitors interact with our website, remember your preferences, and improve our services.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect certain features of our website.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand website traffic and user behaviour
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security audits and updates
• Secure payment processing through PCI-compliant third-party providers

While we strive to protect your personal data, no electronic transmission or storage method is 100% secure. We encourage you to use strong passwords and protect your account credentials.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Booking and transaction data may be retained for up to 7 years for compliance and accounting purposes. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request corrections to inaccurate or incomplete data
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-out: Unsubscribe from marketing communications at any time
• Withdrawal of Consent: Withdraw your consent for data processing where applicable

To exercise any of these rights, please contact us at info@brahmanictrails.com.

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms, and partner services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children without the consent of a parent or guardian. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.